Shari was fantastic to work with! She brought a clarity to our procedure manual that I never knew could exist. She kept everyone informed of progress, made sure I knew what she needed to keep working on schedule. She spent time to fully define the scope of the project, drew up a very detailed list and timeline, and assigned work as needed. Her careful planning and organization was initially really frustrating for someone who just likes to “get in there” and get it done, but in the end, this is exactly what it took to get the manual completed rather than just another step further down the road. I will certainly hire her again for future revisions, new projects, and putting the whole thing up on line!